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Pulse Client 5.0 still active after uninstall


ITLizard
Contributor (0)
Apr 26, 2017 12:19pm
I am trying to uninstall Pulse Client 5.0, I go to the install logs and it tells me that Pulse Secure 5.0 was successfully removed from your computer. Yet it is still in my start menu and when I click on the icon the program launches. Any suggestions?



zanyterp
Pulse Secure Contributor (40)
Apr 27, 2017 4:38pm
Is this after running the uninstall through add/remove programs as well?
Does it show after a reboot after removing through add/remove programs?
Are you an admin on the system?
Is there any software installed that keeps your machine set to a corporate image that may be re-installing it?
    Val
    Contributor (1)
    Jul 10, 2017 7:36am
    Hello!

    I am facing the same issue as the person that raised the topic.
    After running PulseUninstall.exe /silent=1 in system context, logs show that it's successful, but the product code stays on the machine.
    Could you advise what can be done to correct it?
    Thank you!
    ITLizard
    Contributor (0)
    Jul 10, 2017 11:31am
    Val,

    We have found that installing pulse 5.2 will override the 5.0 install or we followed the following to completely remove the 5.0 install:

    To remove Pulse from your machine:
    On a PC:

    1. Delete cookies, temporary files and pre-fetch files from the client PC.
    2. Delete the Java files from Control Panel->Java->Temporary Internet Files->Settings->Delete Files.
    3. Delete the JuniperSetupClientControl Class files and JuniperSetupClientControlXP Class from Control Panel->Internet Options->Under Browsing History Tab->Settings->View Objects-> Select the above two files and delete the same.
    4. Go to Control Panel > Add/Remove Programs > Remove all Juniper Programs
    5. Go to Control Panel > Internet Options > General > Settings > View Objects > Delete all the ActiveX Components installed by Juniper
    6. Then go to C: Users \Application DataJuniper Networkssetup and run uninstall.exe (path might differ for Win-7 OS)
    7. Delete the following files from the client machine
    Go to C:Users\Application Data and Delete the Juniper Networks folder
    Go to C: Users All UsersApplication Data and Delete the Juniper Networks folder
    C:Program Filesand Delete the Juniper Networks Folder
    C: Users usernameAppDataroamingJuniper Networksloggingdebuglog.log
    C: Users publicJuniper Networksloggingdebuglog.log
    8. Go to Device Manager/Click View on top/Select Show Hidden Devices/Go to the Network Adapter/Delete the Juniper Networks Virtual Adapter.
    9. Also from the registry:
    HKEY_LOCAL_MACHINESOFTWAREJuniper Networks and remove the folder from the tree.
    HKEY_CURRENT_USERSoftwareJuniper Networks and remove the folder from the tree.
    10. After the above steps, please reboot the machine.


    On a MAC:

    Execute the following 2 commands from the terminal window : ( This is to show the hidden files from the MAC )
    A:
    1. defaults write com.apple.Finder AppleShowAllFiles true
    2. killall Finder
    B:
    Execute the following steps again from the terminal :
    1. sudo rm -rf ~/Library/Application Support/Juniper Networks/SetupClient
    2. sudo rm -rf ~/Library/Application Support/Juniper Networks/HostChecker.app
    3. rm –rf ~/Library/Logs/Juniper Networks
    4. sudo rm –rf /Applications/Network Connect.app
    5. sudo /usr/local/juniper/nc/install/uninstall_nc.sh
    C:
    1. Go to Finder on the following location and drag the Juniper Folders to the Trash ( We are trying to delete the left out files and folders )
    2. Library/Application Support/Juniper Networks -- Drag the Juniper Networks folder to the trash. ( This is will be from the User profile )
    3. Library/Application Support/Juniper Networks -- ( The same location from the root i.e Macintosh HD )
    Also try the following:
    Uninstall Junos Pulse (if installed) by moving /Applications/Junos Pulse.app to the Trash.
    Remove /Library/LaunchDaemons/net.juniper.UninstallPulse.plist.org.
    Remove ~/Library/Application Support/Juniper Networks/SetupClient.