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can not reach outside sites


hectorgrajales1
Contributor (0)
Jun 22, 2017 8:42pm
Hello all

I am facing a very strange issue, after successfully connetting to the VPN when I send traffic to any internal site I can reach the destination without any problems (the ping responds, I see traffic in my internal firewall, etc) but when I send traffic to outside I'm not reaching them.

If I run a tracert 8.8.8.8 in the laptop connected to the vpn I got the following output

1 300ms 43ms 97ms 10.200.200.200
2 * * * request time out
3 * * * request time out
4 * * * request time out

I checked all the routes in my firewall and I think it is not missing one, Does any one have a clue about this?

Best regards



zanyterp
Pulse Secure Contributor (40)
Jul 2, 2017 6:46am
If the routes are in place, it could be an ACL issue on the firewall, proxy, or VPN.
What is your ACL?
What is your split tunneling policy?
ruc
Pulse Secure Contributor (16)
Jul 3, 2017 2:01am
The traffic to internal and external websites will be routed via the internal interface of your Pulse VPN gateway device. And based on your trace route output it looks like its reaching the internal interface of the VPN gateway but not beyond that. So if you do not see traffic on the network gateway (router or firewall) configured on the internal interface of your Pulse VPN gateway device then it must be an ACL