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Need to input domain username / password to access FIle Browsing Resource if login by RSA token


dhlao
Contributor (0)
Jul 27, 2017 4:13am
This issue only happen on those who use RSA token as login password.
1. User login by using AD domain username and RSA token password.
2. User click the share folder link under "Files". Then user need to provide the domain username and domain password to access.

The file servers are also Windows Server which join the same domain.
I understand the users are not using their domain password to login. But the Realm using is point to the RSA server. And the RSA is bond to the AD.

Anyone have the same experience? My users are complaining need to login twice to access share folders.



zanyterp
Pulse Secure Contributor (40)
Jul 27, 2017 2:42pm
That is correct; the RSA token cannot be sent as a password and when using the RSA/ACE server type, the appliance will not send the credential.
To avoid users needing to provide the password, you will need to configure secondary authentication to get the password and then configure a file browsing SSO policy that uses and