All Topics » Pulse Desktop Clients



Random VPN Client Disconnects


gwidera
Contributor (0)
Feb 10, 2016 5:58pm
Hello,

I'm running MAC El Capitan v10.11.3 and Pulse Client v5.1r7.0 and periodically I experience VPN session disconnects. Sometimes my session stay up for hours other times I 'm repeatedly disconnect every 30 seconds. Its all very random. Rebooting only helps for a short time. I've confirmed my local WiFi is solid and that the local firewall is turned off.

Any suggestions would be most appreciated.

Thanks

Gordon



jbeakley
Contributor (3)
Feb 12, 2016 4:32pm
Gordon,

This problem would be difficult to diagnose without looking at diagnostic log bundles. Is there a way you could work with the system administrator who manages your Pulse Connect Secure gateway to create a ticket with Pulse Secure and send a log-file bundle to us?

-JB
zanyterp
Pulse Secure Contributor (40)
Apr 15, 2016 4:35am
As recommended by JB, please open a case and work with our support teams (if you have not already).
Symptomatically it sounds similar to another case I have seen (but unsure on the resolution).