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Random VPN Client Disconnects

Contributor (0)
Feb 10, 2016 5:58pm

I'm running MAC El Capitan v10.11.3 and Pulse Client v5.1r7.0 and periodically I experience VPN session disconnects. Sometimes my session stay up for hours other times I 'm repeatedly disconnect every 30 seconds. Its all very random. Rebooting only helps for a short time. I've confirmed my local WiFi is solid and that the local firewall is turned off.

Any suggestions would be most appreciated.



Contributor (3)
Feb 12, 2016 4:32pm

This problem would be difficult to diagnose without looking at diagnostic log bundles. Is there a way you could work with the system administrator who manages your Pulse Connect Secure gateway to create a ticket with Pulse Secure and send a log-file bundle to us?

Pulse Secure Contributor (40)
Apr 15, 2016 4:35am
As recommended by JB, please open a case and work with our support teams (if you have not already).
Symptomatically it sounds similar to another case I have seen (but unsure on the resolution).