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Security Manager says disconnected, not setting up sessions


mehedi
Contributor (0)
Jun 16, 2016 8:26pm
I can login to the clients site from my windows 7 laptop to setup VPN using Pulse , but the VPN connection does not get established.
Security Manager stays disconnected, and the security manager icon stays white instead of blue indication connection established.
I was able to use the same login credentials and setup a vpn connection from another windows laptop.
Are there any Windows network configurations to review ?
Here is the log
"
00200,09 2016/06/16 16:08:09.003 0 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 dsWinLogserviceApiLib.cpp:867 - '***' **************************************************************************************
00144,09 2016/06/16 16:08:09.003 0 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 dsWinLogserviceApiLib.cpp:868 - '***' Secure_Application_Manager
00115,09 2016/06/16 16:08:09.003 0 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 dsWinLogserviceApiLib.cpp:869 - '***'
00164,09 2016/06/16 16:08:09.003 0 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 dsWinLogserviceApiLib.cpp:870 - '***' Thu Jun/16/2016 16:08:09 Eastern Daylight Time
00149,09 2016/06/16 16:08:09.003 0 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 dsWinLogserviceApiLib.cpp:871 - '***' Build Version: 8, 2, 1, 42861
00149,09 2016/06/16 16:08:09.003 0 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 dsWinLogserviceApiLib.cpp:872 - '***' Product Version: 8, 2, 1, 42861
00153,09 2016/06/16 16:08:09.003 0 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 dsWinLogserviceApiLib.cpp:873 - '***' Operating System: Windows 7 (64bit)
00146,09 2016/06/16 16:08:09.003 0 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 dsWinLogserviceApiLib.cpp:874 - '***' Service Pack: Service Pack 1
00160,09 2016/06/16 16:08:09.003 0 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 dsWinLogserviceApiLib.cpp:875 - '***' Internet Explorer Version: 9.11.9600.17843
00142,09 2016/06/16 16:08:09.003 0 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 dsWinLogserviceApiLib.cpp:876 - '***' User Name: mehedi.hashir
00140,09 2016/06/16 16:08:09.003 0 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 dsWinLogserviceApiLib.cpp:892 - '***' mfc42.dll: 6.06.8063.0
00170,09 2016/06/16 16:08:09.004 0 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 dsWinLogserviceApiLib.cpp:898 - '***' msvcrt.dll: 7.0.7601.17744 (win7sp1_gdr.111215-1535)
00173,09 2016/06/16 16:08:09.004 0 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 dsWinLogserviceApiLib.cpp:904 - '***' wininet.dll: 11.00.9600.16428 (winblue_gdr.131013-1700)
00167,09 2016/06/16 16:08:09.004 0 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 dsWinLogserviceApiLib.cpp:910 - '***' ws2_32.dll: 6.1.7600.16385 (win7_rtm.090713-1255)
00200,09 2016/06/16 16:08:09.005 0 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 dsWinLogserviceApiLib.cpp:913 - '***' **************************************************************************************
00163,09 2016/06/16 16:08:09.005 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 NeoterisSetupPublic.c:477 - 'DSSetupExtractProxy()' Browser: IE, Calling dsGetIEProxy()
00152,09 2016/06/16 16:08:09.005 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 NeoterisSetupPublic.c:303 - 'DSSetupExtractHost()' connectca.aceclublink.com
00154,09 2016/06/16 16:08:09.015 4 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 proxy.cpp:392 - 'dsGetConnID' GetConnectedState: Flag:12, Name:LAN Connection.
00130,09 2016/06/16 16:08:09.015 4 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 proxy.cpp:410 - 'dsGetConnID()' Connection Type is LAN
00129,09 2016/06/16 16:08:09.015 4 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 proxy.cpp:970 - 'dsGetIEProxy()' proxy option flag: 1
00180,09 2016/06/16 16:08:09.015 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 proxy.cpp:194 - 'dsGetIEProxy()' IE browser version is: 9.11.9600.17843 : and it's major version is: 9 :
00125,09 2016/06/16 16:08:09.016 4 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 proxy.cpp:978 - 'dsGetIEProxy()' IEVersion is : 9
00138,09 2016/06/16 16:08:09.016 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 proxy.cpp:86 - 'dsGetIEProxy()' Proxy settings are user based.
00159,09 2016/06/16 16:08:09.016 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 proxy.cpp:981 - 'dsGetIEProxy()' ProxyFlags by registry : 1, proxy flags by api : 1
00139,09 2016/06/16 16:08:09.016 4 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 proxy.cpp:1559 - 'Option 2 value,' ;*.local is freed
00147,09 2016/06/16 16:08:09.016 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 samproxy.cpp:818 - 'dsSamProxy' DSSetupExtractProxy succeeded, Proxy =
00159,09 2016/06/16 16:08:09.020 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 FSCallback.cpp:30 - 'dsSamProxy:Load_SFS_EntryPoints' loaded SAMNB.DLL successfully
00135,09 2016/06/16 16:08:09.156 3 mehedi.hashir dsSamProxy.exe Samnb p13068 t2DC8 SAMNB.cpp:465 - 'SFS_FlushCache' DNS cache flushed, ret = 1
00139,09 2016/06/16 16:08:09.313 3 mehedi.hashir dsSamProxy.exe Samnb p13068 t2DC8 SAMNB.cpp:470 - 'SFS_FlushCache' NetBIOS cache flushed, ret = 1
00153,09 2016/06/16 16:08:09.313 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:77 - 'dsSamProxy:Diags' Product - Secure Application Manager 3.3+:
00146,09 2016/06/16 16:08:09.313 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:78 - 'dsSamProxy:Diags' ====================================
00186,09 2016/06/16 16:08:09.313 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:79 - 'dsSamProxy:Diags' InstallPath: C:Program Files (x86)Pulse SecureSecure Application Manager
00124,09 2016/06/16 16:08:09.313 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:95 - 'dsSamProxy:Diags' samnsp.dll:
00143,09 2016/06/16 16:08:09.313 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:110 - 'dsSamProxy:Diags' dsSamProxy.exe: 8, 2, 1, 42861
00140,09 2016/06/16 16:08:09.314 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:116 - 'dsSamProxy:Diags' dsSamUI.exe: 8, 2, 1, 42861
00138,09 2016/06/16 16:08:09.314 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:124 - 'dsSamProxy:Diags' samnb.dll: 8, 2, 1, 42861
00150,09 2016/06/16 16:08:09.315 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:132 - 'dsSamProxy:Diags' NEOFLTR_821_42861.SYS: 8, 2, 1, 42861
00112,09 2016/06/16 16:08:09.315 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:165 - 'dsSamProxy:Diags'
00149,09 2016/06/16 16:08:09.315 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:166 - 'dsSamProxy:Diags' List of all PNP_TDI devices in system:
00166,09 2016/06/16 16:08:09.315 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:167 - 'dsSamProxy:Diags' Name Tag Depends on Description
00165,09 2016/06/16 16:08:09.315 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:168 - 'dsSamProxy:Diags' ==== === ========== ==========
00215,09 2016/06/16 16:08:09.315 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:214 - 'dsSamProxy:Diags' AFD (none) (none) @%systemroot%system32driversafd.sys,-1000
00215,09 2016/06/16 16:08:09.318 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:214 - 'dsSamProxy:Diags' DNE 17 (none) Deterministic Network Enhancer Miniport
00215,09 2016/06/16 16:08:09.321 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:214 - 'dsSamProxy:Diags' IFCoEVB (none) (none) (none)
00215,09 2016/06/16 16:08:09.321 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:214 - 'dsSamProxy:Diags' JNPRNA 12 (none) Juniper Network Agent Miniport
00215,09 2016/06/16 16:08:09.321 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:214 - 'dsSamProxy:Diags' jnprTdi_811_52267 13 Tcpip Juniper Networks TDI Filter Driver (jnprTdi_811_52267)
00215,09 2016/06/16 16:08:09.321 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:214 - 'dsSamProxy:Diags' kltdi 10 (none) kltdi
00215,09 2016/06/16 16:08:09.323 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:214 - 'dsSamProxy:Diags' NDProxy (none) (none) NDIS Proxy
00215,09 2016/06/16 16:08:09.323 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:214 - 'dsSamProxy:Diags' NEOFLTR_821_42861 11 Tcpip Juniper Networks TDI Filter Driver (NEOFLTR_821_42861)
00215,09 2016/06/16 16:08:09.323 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:214 - 'dsSamProxy:Diags' NetBT (none) Tdx @%SystemRoot%system32driversnetbt.sys,-2
00215,09 2016/06/16 16:08:09.324 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:214 - 'dsSamProxy:Diags' RFCOMM 9 (none) Bluetooth Device (RFCOMM Protocol TDI)
00215,09 2016/06/16 16:08:09.325 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:214 - 'dsSamProxy:Diags' Smb 8 Tcpip @%SystemRoot%system32tcpipcfg.dll,-50005
00215,09 2016/06/16 16:08:09.326 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:214 - 'dsSamProxy:Diags' Tcpip 3 (none) @%SystemRoot%system32tcpipcfg.dll,-50003
00215,09 2016/06/16 16:08:09.326 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:214 - 'dsSamProxy:Diags' tdx 4 Tcpip @%SystemRoot%system32tcpipcfg.dll,-50004
00215,09 2016/06/16 16:08:09.327 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:214 - 'dsSamProxy:Diags' VMnetBridge 18 (none) VMware Bridge Protocol
00218,09 2016/06/16 16:08:09.329 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:214 - 'dsSamProxy:Diags' ws2ifsl (none) (none) Windows Socket 2.0 Non-IFS Service Provider Support Environment
00112,09 2016/06/16 16:08:09.329 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:236 - 'dsSamProxy:Diags'
00150,09 2016/06/16 16:08:09.329 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:237 - 'dsSamProxy:Diags' Number of PNP_TDI devices in system: 18
00156,09 2016/06/16 16:08:09.329 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:240 - 'dsSamProxy:Diags' Load Order for all PNP_TDI devices in system:
00130,09 2016/06/16 16:08:09.329 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:243 - 'dsSamProxy:Diags' [Device #1] Tag: 5
00130,09 2016/06/16 16:08:09.329 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:243 - 'dsSamProxy:Diags' [Device #2] Tag: 1
00130,09 2016/06/16 16:08:09.329 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:243 - 'dsSamProxy:Diags' [Device #3] Tag: 2
00130,09 2016/06/16 16:08:09.330 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:243 - 'dsSamProxy:Diags' [Device #4] Tag: 3
00130,09 2016/06/16 16:08:09.330 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:243 - 'dsSamProxy:Diags' [Device #5] Tag: 4
00131,09 2016/06/16 16:08:09.330 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:243 - 'dsSamProxy:Diags' [Device #6] Tag: 11
00131,09 2016/06/16 16:08:09.330 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:243 - 'dsSamProxy:Diags' [Device #7] Tag: 13
00131,09 2016/06/16 16:08:09.330 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:243 - 'dsSamProxy:Diags' [Device #8] Tag: 10
00130,09 2016/06/16 16:08:09.330 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:243 - 'dsSamProxy:Diags' [Device #9] Tag: 6
00131,09 2016/06/16 16:08:09.330 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:243 - 'dsSamProxy:Diags' [Device #10] Tag: 7
00131,09 2016/06/16 16:08:09.330 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:243 - 'dsSamProxy:Diags' [Device #11] Tag: 8
00131,09 2016/06/16 16:08:09.330 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:243 - 'dsSamProxy:Diags' [Device #12] Tag: 9
00132,09 2016/06/16 16:08:09.330 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:243 - 'dsSamProxy:Diags' [Device #13] Tag: 12
00132,09 2016/06/16 16:08:09.330 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:243 - 'dsSamProxy:Diags' [Device #14] Tag: 14
00132,09 2016/06/16 16:08:09.330 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:243 - 'dsSamProxy:Diags' [Device #15] Tag: 15
00132,09 2016/06/16 16:08:09.330 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:243 - 'dsSamProxy:Diags' [Device #16] Tag: 16
00132,09 2016/06/16 16:08:09.330 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:243 - 'dsSamProxy:Diags' [Device #17] Tag: 17
00132,09 2016/06/16 16:08:09.330 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 Diags.cpp:243 - 'dsSamProxy:Diags' [Device #18] Tag: 18
00179,09 2016/06/16 16:08:09.330 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 id:19827116 - 'samproxy' The Windows Secure Application Manager proxy (version 8.2.1.42861) was started
00219,09 2016/06/16 16:08:09.330 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 samproxy.cpp:56 - 'dsSamProxy:Parse' command line: "C:Program Files (x86)Pulse SecureSecure Application ManagerdsSamProxy.exe" /OldInstall
00151,09 2016/06/16 16:08:09.330 4 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 samproxy.cpp:87 - 'dsSamProxy:Parse' --> install Flag is set by installer
00201,09 2016/06/16 16:08:09.331 4 mehedi.hashir dsSamProxy.exe dsWinClient p13068 t2DC8 dsWinClient.cpp:136 - 'dsWinClient' dsWinClientInit( name=Secure Application Manager version=8, 2, 1, 42861 locale=EN )
00227,09 2016/06/16 16:08:09.331 3 mehedi.hashir dsSamProxy.exe dsWinClient p13068 t2DC8 dsWinClient.cpp:171 - 'dsWinClient' loaded resource DLL C:Program Files (x86)Pulse SecureSecure Application ManagerdsWinClientResource_EN.dll
00135,09 2016/06/16 16:08:09.332 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 samproxy.cpp:909 - 'dsSamProxy' Platform is Windows 2000/XP
00146,09 2016/06/16 16:08:09.332 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 NeoterisSetupPublic.c:382 - 'DSSetupExtractParamByName()' netbios==off
00173,09 2016/06/16 16:08:09.332 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 samproxy.cpp:980 - 'dsSamProxy' Platform is Windows 2000/XP, looking for driver tag in registry..
00195,09 2016/06/16 16:08:09.332 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 install.cpp:528 - 'GAPCOMMON:find_neofltr' value of NEOFLTR_KEY is: systemcurrentcontrolsetservicesNEOFLTR_821_42861
00150,09 2016/06/16 16:08:09.332 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 NeoterisSetupPublic.c:382 - 'DSSetupExtractParamByName()' domain_auth==off
00194,09 2016/06/16 16:08:09.332 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 SharedMemory.cpp:61 - 'CDsSharedMemory::CreateFileMapping' szName:Neoteris:AppTable:SharedMemory, Status:0, Creator:1.
00201,09 2016/06/16 16:08:09.332 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 SharedMemory.cpp:61 - 'CDsSharedMemory::CreateFileMapping' szName:Neoteris:ConnectionTable:SharedMemory, Status:0, Creator:1.
00195,09 2016/06/16 16:08:09.332 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 install.cpp:528 - 'GAPCOMMON:find_neofltr' value of NEOFLTR_KEY is: systemcurrentcontrolsetservicesNEOFLTR_821_42861
00168,09 2016/06/16 16:08:09.332 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 samproxy.cpp:320 - 'dsSamProxy:Run' find_neofltr() found tag for driver, returned tagID = 11
00142,09 2016/06/16 16:08:09.332 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 install.cpp:650 - 'GAPCOMMON:fix_tdi_load_order' ENTER.., tag = 11
00182,09 2016/06/16 16:08:09.333 1 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 install.cpp:602 - 'GAPCOMMON:get_tag' Failed to open key: systemcurrentcontrolsetserviceskl2, error = 2
00157,09 2016/06/16 16:08:09.333 1 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 samproxy.cpp:173 - 'dsSamProxy:ReadRebootValue' RegQueryValueEx() failed, err = 2
00196,09 2016/06/16 16:08:09.333 1 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 samproxy.cpp:381 - 'dsSamProxy:Run' CreateFile failed, could not get a handle to device: \.NEOFLTR_821_42861, error: 2
00156,09 2016/06/16 16:08:09.333 1 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 samproxy.cpp:454 - 'dsSamProxy:Run' Failed to enable logging in driver, error: 6
00159,09 2016/06/16 16:08:09.333 4 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 iexplorer.cpp:58 - 'CInternetExplorer' CInternetExplorer::CInternetExplorer() begin
00218,09 2016/06/16 16:08:09.334 1 mehedi.hashir dsSamProxy.exe Proxy p13068 tE38 FilterThread.cpp:98 - 'dsSamProxy:FilterThread::ThreadHandlerProc' DeviceIoControl for IOCTL_W32API_SET_SAMPROXY_SAMIZE_EVENT returned false: 6
00154,09 2016/06/16 16:08:09.338 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 WorkerThread.cpp:1298 - 'CreateHiddenWindow' succesfully created hidden window
00146,09 2016/06/16 16:08:09.338 1 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 AsmTaskExternalCommands.cpp:116 - 'GAPTASK:CMD' no session tasks found
00142,09 2016/06/16 16:08:09.341 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 WorkerThread.cpp:192 - 'Worker' the proxy workerthread has started
00142,09 2016/06/16 16:08:09.342 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 WorkerThread.cpp:349 - 'Worker' Received a session establish event
00168,09 2016/06/16 16:08:09.342 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 WorkerThread.cpp:2718 - 'ParseSessionParameters' detected IVE 3.2+ configuration, parsing...
00160,09 2016/06/16 16:08:09.342 1 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 NeoterisSetupPublic.c:264 - 'DSSetupExtractCookie()' DSIDCookie= not found in cookie
00136,09 2016/06/16 16:08:09.342 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 WorkerThread.cpp:2769 - 'ParseSessionParameters' Got Cookie
00133,09 2016/06/16 16:08:09.342 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 NeoterisSetupPublic.c:303 - 'DSSetupExtractHost()' (null)
00152,09 2016/06/16 16:08:09.342 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 NeoterisSetupPublic.c:303 - 'DSSetupExtractHost()' connectca.aceclublink.com
00477,09 2016/06/16 16:08:09.342 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 NeoterisSetupPublic.c:334 - 'DSSetupExtractParams()' uninstallMode=no;dnsFiltering=no;netbios=off;domain_auth=off;dns1=10.21.1.62;dns2=10.21.1.63;domains=ace.aaaclubnet.com;;;dests=*|3389^*|5900;cert_md5=c87b4e315381a91428b57b09721c0378;ncp_read_timeout=90;start_script=;end_script=;enable_logging=1;iezones=0;enable_logupload=0;end_browser_session=0;locale=en;ProductVersion=8.2.1.42861;upgradeMode=0
00154,09 2016/06/16 16:08:09.342 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 NeoterisSetupPublic.c:382 - 'DSSetupExtractParamByName()' ncp_read_timeout==90
00153,09 2016/06/16 16:08:09.342 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 NeoterisSetupPublic.c:382 - 'DSSetupExtractParamByName()' enable_logupload==0
00151,09 2016/06/16 16:08:09.373 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 WorkerThread.cpp:2874 - 'ParseSessionParameters' IVE address: 69.224.107.98
00140,09 2016/06/16 16:08:09.373 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 Config.cpp:498 - 'GAP:CFG' WSAM operating in destination mode !!
00140,09 2016/06/16 16:08:09.373 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 Config.cpp:498 - 'GAP:CFG' WSAM operating in destination mode !!
00169,09 2016/06/16 16:08:09.374 1 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 Config.cpp:380 - 'dsSamProxy:Confg' no server side passthrough applications defined (error 0)
00197,09 2016/06/16 16:08:09.697 4 mehedi.hashir dsSamUI.exe dsWinClient p8500 t1AD8 dsWinClient.cpp:136 - 'dsWinClient' dsWinClientInit( name=Secure Application Manager version=8, 2, 1, 42861 locale=EN )
00223,09 2016/06/16 16:08:09.697 3 mehedi.hashir dsSamUI.exe dsWinClient p8500 t1AD8 dsWinClient.cpp:171 - 'dsWinClient' loaded resource DLL C:Program Files (x86)Pulse SecureSecure Application ManagerdsWinClientResource_EN.dll
00146,09 2016/06/16 16:08:09.704 3 mehedi.hashir dsSamUI.exe SamUI p8500 t1AD8 osversion.cpp:73 - 'OSVersion' Windows major version: 6, minor version: 1.
00152,09 2016/06/16 16:08:09.704 3 mehedi.hashir dsSamUI.exe SamUI p8500 t1AD8 MainDlg.cpp:47 - 'dsSamUI:MainDlg' Calling function ChangeWindowMessageFilter()
00199,09 2016/06/16 16:08:09.704 3 mehedi.hashir dsSamUI.exe SamUI p8500 t1AD8 SharedMemory.cpp:61 - 'CDsSharedMemory::CreateFileMapping' szName:Neoteris:ConnectionTable:SharedMemory, Status:183, Creator:0.
00165,09 2016/06/16 16:08:09.705 1 mehedi.hashir dsSamUI.exe SamUI p8500 t1AD8 Config.cpp:380 - 'dsSamProxy:Confg' no server side passthrough applications defined (error 0)
00154,09 2016/06/16 16:08:09.842 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 samproxy.cpp:568 - 'dsSamProxy:LaunchGapui' Found dsSamUI window handle 395816
00125,09 2016/06/16 16:08:09.844 1 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 ncp.cpp:1806 - 'main' Binding to local port 64729
00164,09 2016/06/16 16:08:09.862 1 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 ncp.cpp:543 - 'ncp' ncpEstablish for IVE connectca.aceclublink.com with context 035BDAB0
00196,09 2016/06/16 16:08:09.862 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 WorkerThread.cpp:2216 - 'DoNcpEstablish' ncpEstablish returned -2, establishing IVE session to connectca.aceclublink.com
00154,09 2016/06/16 16:08:09.862 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 id:19840640 - 'samproxy' establishing IVE session to connectca.aceclublink.com
00134,09 2016/06/16 16:08:09.862 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1F20 ncp.cpp:1918 - 'main' Setting DSSSL to use Default ciphers
00222,09 2016/06/16 16:08:09.863 1 mehedi.hashir dsSamProxy.exe Proxy p13068 t1F20 DSSSLSock.cpp:3798 - 'dsssl' Can't open SYSTEMCurrentControlSetControlSecurityProvidersSCHANNELKeyExchangeAlgorithmsPKCS registry key, err=2
00232,09 2016/06/16 16:08:09.863 1 mehedi.hashir dsSamProxy.exe Proxy p13068 t1F20 DSSSLSock.cpp:3798 - 'dsssl' Can't open SYSTEMCurrentControlSetControlSecurityProvidersSCHANNELKeyExchangeAlgorithmsDiffie-Hellman registry key, err=2
00161,09 2016/06/16 16:08:09.867 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1F20 ncp.cpp:1927 - 'main' Setting NCP certificate hash for DSSSL certificate verification
00167,09 2016/06/16 16:08:09.874 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1F20 ncp.cpp:1997 - 'ncp' IVE host connectca.aceclublink.com resolved to 69.224.107.98, port 443
00127,09 2016/06/16 16:08:09.874 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1F20 ncp.cpp:2016 - 'main' Using DSSSL to connect to IVE
00139,09 2016/06/16 16:08:09.874 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1F20 ncp_dsssl.cpp:187 - 'connect' creating a new HTTP connection...
00165,09 2016/06/16 16:08:09.875 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1F20 http_connection.cpp:880 - 'http_connection' Local socket port connected to SA: port=55806
00203,09 2016/06/16 16:08:09.937 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1F20 DSSSLSock.cpp:3382 - 'dsssl' ive_cert_hash = c87b4e315381a91428b57b09721c0378, computed_hash = c87b4e315381a91428b57b09721c0378
00125,09 2016/06/16 16:08:09.950 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1F20 ncp_dsssl.cpp:459 - 'connect' IVE ncp_version = 3
00107,09 2016/06/16 16:08:09.951 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1F20 ncp.cpp:1592 - 'conn' cleanup 0
00149,09 2016/06/16 16:08:09.951 1 mehedi.hashir dsSamProxy.exe Proxy p13068 t1F20 ncp.cpp:2057 - 'ncp' NCP_ESTABLISH_DONE for IVE connectca.aceclublink.com
00133,09 2016/06/16 16:08:09.951 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1F20 WorkerThread.cpp:672 - 'NcpCallback' (NCP_ESTABLISH_DONE)
00157,09 2016/06/16 16:08:09.951 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 WorkerThread.cpp:1319 - 'HandleIoRequest' task type = 9, m_bShutdownInProgess = 0
00158,09 2016/06/16 16:08:09.951 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 WorkerThread.cpp:1723 - 'HandleIoRequest' pTask=035C34C8, ASMIO_NCP_ESTABLISH_DONE
00153,09 2016/06/16 16:08:09.951 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 id:19840696 - 'samproxy' IVE session established to connectca.aceclublink.com
00177,09 2016/06/16 16:08:09.951 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 WorkerThread.cpp:2242 - 'DoNcpEstablishComplete' IVE session established to connectca.aceclublink.com
00161,09 2016/06/16 16:08:09.951 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 dsSignout.h:168 - 'RegisterSignoutEvent' CreateEvent "connectca.aceclublink.com_WSAM"
00125,09 2016/06/16 16:08:09.952 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 id:19835096 - 'samproxy' UDP listener established
00159,09 2016/06/16 16:08:09.952 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t2DC8 WorkerThread.cpp:1075 - 'WorkerWndProc' WM_SELECT|FD_WRITE sock=1180, task=035C3E30
00157,09 2016/06/16 16:08:09.952 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 UdpPortmap.cpp:95 - 'dsSamProxy:UdpPortmap' UDP listener opened on 127.0.0.1:5678
00174,09 2016/06/16 16:08:09.952 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 WorkerThread.cpp:2293 - 'DoNcpEstablishComplete' UDP portmap = 0047FF28, UDP portmap socket = 1180
00208,09 2016/06/16 16:08:09.952 1 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 WorkerThread.cpp:2314 - 'DoNcpEstablishComplete' Failed to set UDP loopback IP/port in driver for intercepting UDP traffic, Error: 6
00168,09 2016/06/16 16:08:09.952 3 mehedi.hashir PulseSetupClient.exe PulseSetupClient p11980 t10BC dsThreadStatusDlg.cpp:132 - '__ThreadStatusDlgProc()' DSSETUP_ASYNC_MESSAGE
00178,09 2016/06/16 16:08:09.952 3 mehedi.hashir PulseSetupClient.exe PulseSetupClient p11980 t10BC dsSetupDlg.cpp:235 - 'DSSetupDlg::onAsyncRequest(DSSETUP_SET_RESULT)' m_nResult = 102
00168,09 2016/06/16 16:08:09.952 3 mehedi.hashir PulseSetupClient.exe PulseSetupClient p11980 t10BC dsThreadStatusDlg.cpp:132 - '__ThreadStatusDlgProc()' DSSETUP_ASYNC_MESSAGE
00187,09 2016/06/16 16:08:09.952 3 mehedi.hashir PulseSetupClient.exe PulseSetupClient p11980 t10BC dsSetupThread.cpp:126 - 'DSSetupThread::asyncRequest(DSSETUP_WAIT_REQUEST)' m_nWaitRequest = 0
00180,09 2016/06/16 16:08:09.952 3 mehedi.hashir PulseSetupClient.exe PulseSetupClient p11980 t2CB4 dsSetupThread.cpp:178 - 'DSSetupThread::waitForExternalRequest()' END request received.
00157,09 2016/06/16 16:08:09.952 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 WorkerThread.cpp:1319 - 'HandleIoRequest' task type = 3, m_bShutdownInProgess = 0
00148,09 2016/06/16 16:08:09.952 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 WorkerThread.cpp:1391 - 'HandleIoRequest' pTask=035C3E30, ASMIO_RX_WRITE
00150,09 2016/06/16 16:08:09.952 3 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 UdpPortmap.cpp:105 - 'dsSamProxy:UdpPortmap' ProcessRxWriteEvent(iError=0)
00173,09 2016/06/16 16:08:09.954 3 mehedi.hashir PulseSetupClient.exe PulseSetupClient p11980 t10BC dsThreadStatusDlg.cpp:367 - 'DSThreadStatusDlg::doModal()' DialogBoxParam() IDOK
00167,09 2016/06/16 16:08:09.954 3 mehedi.hashir PulseSetupClient.exe PulseSetupClient p11980 t10BC dsSetupApplicationMgr.cpp:130 - 'DSSetupApplicationMgr::invoke()' Ended: 0
00202,09 2016/06/16 16:08:09.954 3 mehedi.hashir PulseSetupClient.exe PulseSetupClient p11980 t10BC dsSetupApplicationMgr.cpp:83 - 'DSSetupApplicationMgr::~DSSetupApplicationMgr()' Release: clear shared memory
00175,09 2016/06/16 16:08:09.954 3 mehedi.hashir PulseSetupClient.exe PulseSetupClient p11980 t10BC dsSetupRequestHandler.cpp:577 - 'DSSetupRequestHandler::handleError()' Starting: 0
00212,09 2016/06/16 16:08:09.954 3 mehedi.hashir PulseSetupClient.exe PulseSetupClient p11980 t10BC dsSetupRequestHandler.cpp:319 - 'DSSetupRequestHandler::invoke()' *****************************startSession() retCode=0
00184,09 2016/06/16 16:08:09.954 3 mehedi.hashir PulseSetupClient.exe PulseSetupClient p11980 t10BC JuniperSetupSocket.cpp:117 - 'DSSetupClientInstallLock()' ReleaseMutex(DSSETUPCLIENT_MUTEX)
00194,09 2016/06/16 16:08:09.954 3 mehedi.hashir PulseSetupClient.exe PulseSetupClient p11980 t10BC dsSetupParameters.cpp:88 - 'DSSetupParameters::getParameter()' ProductName=Secure_Application_Manager
00172,09 2016/06/16 16:08:09.955 3 mehedi.hashir PulseSetupClient.exe PulseSetupClient p11980 t10BC JuniperSetupSocket.cpp:295 - 'JuniperSetupSocket::run()' Wait for connection...
00167,09 2016/06/16 16:08:10.953 4 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 WorkerThread.cpp:3739 - 'FlushPortmapTable' Entering loop, portmap socket count = 1 exit...
00120,09 2016/06/16 16:08:11.953 4 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 WorkerThread.cpp:611 - 'Worker' WAIT_TIMEOUT
00159,09 2016/06/16 16:08:11.953 4 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 WorkerThread.cpp:3698 - 'FlushPortmapTable' Entering loop, portmap socket count = 1
00167,09 2016/06/16 16:08:11.953 4 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 WorkerThread.cpp:3739 - 'FlushPortmapTable' Entering loop, portmap socket count = 1 exit...
00120,09 2016/06/16 16:08:12.953 4 mehedi.hashir dsSamProxy.exe Proxy p13068 t1074 WorkerThread.cpp:611 - 'Worker' WAIT_TIMEOUT
"




jbandeira
Contributor (0)
Feb 15, 2017 10:25am
I have exactly the same issue

Any solution found?
    zanyterp
    Pulse Secure Contributor (40)
    Feb 16, 2017 4:45pm
    If you are using a proxy in IE, does the behavior resolve once removed?
    What version of Windows & Pulse are you using?
    Are you connecting with Pulse or WSAM?
zanyterp
Pulse Secure Contributor (40)
Feb 16, 2017 4:44pm
Does the behavior resolve if you remove the proxy from your browser?
That looks like it could be the issue
YKamps
Contributor (0)
Apr 11, 2017 1:08pm
I also have the exact same issue with two of our customers with multiple end-users. SAM is being installed, running but won't connect. Both appliances are running 8.2R6.