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Pulse Secure Client Setup on Windows 10


londonjones
Contributor (0)
Aug 14, 2016 11:54am
Hi,

I am trying to install Pulse Secure Client (version 8.1.7.61533) on Windows 10 using JuniperSetupClientInstaller.exe

The installation doesn't return any error when I run the above exe manually and ends within seconds. Nothing is actually installed. The installation should happen automatically when I am logging in to a corporate remote client and when I try it via the remote client web site I get:
"
Pulse Secure Setup Client
System Error
Please sign in and try again. If the problem continues, please contact your system administrator
"

I am logged in to my laptop as adminstrator.
I run the JuniperSetupClientInstaller.exe as administrator.
I cannot see anything informative in the event viewer log under system,security or application logs.

Some things I have tried from other posts:
1. I searched for log files to see if I could get further details about the error but I cannot find any in the locations suggested:
C:UsersPublicJuniper NetworksLoggingdebuglog.log
C:Program Files (x86)Juniper NetworksJunos Pulse*.log

2. I've added an entry to my registry for MaxNumFilters and set it to 14 under HKEY_LOCAL_MACHINESystemCurrentControlSetControlNetwork
3. I've uninstalled my anti-virus software
4. I made sure that the "run in compatibility mode" is NOT selected on JuniperSetupClientInstaller.exe

I found a posting that suggested that Juniper Installer Service (JIS) should be installed and sometimes helps with this error. I cannot dind this download on the Juniper website. Could somebody please send me a link to it if you have this?

I tried on a friend's laptop with Windows7 Professional and it works fine. No issues! Just cannot get it working on my own laptop.

Any other suggestions would me massively appreciated! Running out of options.

Thanks





zanyterp
Pulse Secure Contributor (40)
Oct 22, 2016 2:10am
What version of software is being used at the corporate site?
Are you able to remove all JuniperSetupClient instances and login to the web site and launch Pulse to allow installation that way?
Depending on the versions, there are incompatibilities between the Pulse Secure client and Juniper client components
Which version of Windows 10?