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Pulse secure dose not load the connection windows.


Xizor
Contributor (0)
Oct 21, 2016 6:27pm
Hello All,

When launching Pulse secure the software opens with no connection windows and dose not allow you to click on file to add connections.
After a reinstall the software works. But after a restart Pulse connection box is no longer available.

This is on a Windows 10 laptop.



zanyterp
Pulse Secure Contributor (40)
Oct 22, 2016 1:28am
Symptomatically, something is preventing the processes required from launching. Can you confirm that when you see the issue dsAccessService.exe and Pulse.exe are not running; can you also check in the services list (services.msc) for if Pulse Secue Unified Network Service is running? If it is not, can you activate it and check again?
Does this happen on all systems or only a few?
Are there any AV logs indicating a process being stopped?
Do you have BFE (base filtering engine) running?