Mar 9, 2017 4:02pm
I am trying to install Juno Pulse. I have a computer running Windows 7 sp1. My computeralso has some software that requires a windows XP Virtual Machine in order to run. However several of my associates have the same configuration and were able to install Juno Pulse without issue.
When running the installation for Pulse, an error dialog appears saying: "Juno Pulse Requires Window Windows 7 or later".
I reviewed the log file at: C:Program Files (x86)Juniper NetworksJunos PulsePulseInstaller.log
and found the following logs:
2017/3/7 16:32:53] ===========================================================================
[2017/3/7 16:32:54] .onInit start ...
[2017/3/7 16:32:54] .onInit() _GetPreInstallParam: with /preinstall=1
[2017/3/7 16:32:54] checkOSVersion() Windows XP is not a supported system. quit installer
I reviewed and ensured that the virtual machine is not running. I checked and confirmed both programs associated with the vm, vpc.exe and vmsal.exe are not running under the processes tab in task manager. I'm not sure what other factors may be related but I was hoping you may be able to shed some light on what else may be causing this problem.