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your computers security is unsatisfactory - Host Checker did not get installed properly


mrae1980
Contributor (0)
Aug 3, 2017 7:55pm
Hi All

your computers security is unsatisfactory - Host Checker did not get installed properly

Network Clients using Windows 7 Sp1 x86 trying to connect from home are receiving the above message. Not everyone but increasing by the day by 5+ clients.

Hope someone can shed some light on the above issue I see we aren't the only client with the issue from what I've read but no definitive solution provided that works for us. most attempts to resolve have failed so far apart from a convoluted process that did work. Remove users local profile remove all groups from users AD account log back in, back out add all groups back to AD, log back in and re-download host checker. This did resolve the issue but seems like this was throwing the kitchen sink at the problem and not possible for the amount of users experiencing the problem.


Trouble shooting, tried so far

De-install re-install host checker as user
De-install all pulse related software and re-install as user
Deleted users profile - via Control PanelSystem and SecuritySystem "user profiles"
Clear out c:windowsDownloaded program files of any juniper files.
Cleared IE cache
Increate IE cache download cap of 50mb to 200mb
McAfee up-to date - cant see anything in the McAfee logs to suggest its being blocked - worth further investigation though.
Removed Juniper registry entry in HKCU - although removing the profile would also have carried this out.

Observations

when software gets pulled down it either goes to:
c:usersusernameappdatajuniperhostchecker or \serverUSVUSV#usernameappdatajuniperhostchecker or both location - This could be relevant, roaming profiles etc. Further investigation required

debugging log located in c:userspublicjuniperloggingdebuglog.log

Potential issues found in log.

00239,09 2017/07/28 09:18:16.100 3 Sandie.Ashton dsNetworkConnect.exe dsNetworkConnect p5656 t1334 NeoterisSetupPublic.c:100 - 'DSSetupGetProductMmf' MMFName for product(Juniper Network Connect 8.0): Neoteris:Setup:MMF:Juniper Network Connect 8.0
00218,09 2017/07/28 09:18:16.100 3 Sandie.Ashton dsNetworkConnect.exe dsNetworkConnect p5656 t1334 NeoterisSetupPublic.c:119 - 'DSSetupInitializeParam()' Open memory mapped file: Neoteris:Setup:MMF:Juniper Network Connect 8.0
00221,09 2017/07/28 09:18:16.100 1 Sandie.Ashton dsNetworkConnect.exe dsNetworkConnect p5656 t1334 NeoterisSetupPublic.c:124 - 'DSSetupInitializeParam()' OpenFileMapping(Neoteris:Setup:MMF:Juniper Network Connect 8.0) failed: 2.


Client.cpp:207 - 'WinMain()' cmdline :
00165,09 2017/08/02 13:34:42.284 3 Sandie.Ashton JuniperSetupClient.exe JuniperSetupClient p10096 t2774 JuniperSetupUtils.cpp:820 - '__isNotDefaultDesktop' desktop: Default
00227,09 2017/08/02 13:34:42.292 3 Sandie.Ashton JuniperSetupClient.exe JuniperSetupClient p10096 t2774 JuniperSetupClient.cpp:236 - 'WinMain()' eventName :GlobalJuniperSetupClient_Event_S-1-5-21-4258197046-2950697021-1640503629-2915
00194,09 2017/08/02 13:34:42.292 3 Sandie.Ashton JuniperSetupClient.exe JuniperSetupClient p10096 t2774 JuniperSetupUtils.cpp:99 - 'dsCompareVersion()' ClientVersion: "2.1.1.1" ServerVersion: "2.1.1.1"
00168,09 2017/08/02 13:34:42.292 3 Sandie.Ashton JuniperSetupClient.exe JuniperSetupClient p10096 t2774 JuniperSetupUtils.cpp:146 - 'dsCompareVersion()' Versions are identical
00186,09 2017/08/02 13:34:42.292 3 Sandie.Ashton JuniperSetupClient.exe JuniperSetupClient p10096 t2774 JuniperSetupClient.cpp:52 - 'DSAXInstaller::checkForUpgrade()' AX controls are up-to-date
00161,09 2017/08/02 13:34:42.294 3 Sandie.Ashton JuniperSetupClient.exe JuniperSetupClient p10096 t277C JuniperSetupSocket.cpp:176 - 'JuniperSetupSocket::run()' started
00176,09 2017/08/02 13:34:42.300 1 Sandie.Ashton JuniperSetupClient.exe JuniperSetupClient p10096 t277C JuniperSetupSocket.cpp:179 - 'JuniperSetupSocket::run()' socket() failed: 10022
00159,09 2017/08/02 13:34:42.300 1 Sandie.Ashton JuniperSetupClient.exe JuniperSetupClient p10096 t2774 JuniperSetupClient.cpp:272 - 'WinMain()' Socket thread stopped
00158,09 2017/08/02 13:34:42.300 1 Sandie.Ashton JuniperSetupClient.exe JuniperSetupClient p10096 t2774 JuniperSetupClient.cpp:275 - 'WinMain()' Quit the application


Any help would be much appreciated.

Mike